Refund policy

• Frenzi does not accept returns or exchanges for food items once they have been delivered.
• If there is an issue with your order, we are happy to make it right:
  • Wrong item: We will replace the incorrect item or provide an appropriate refund.
  • Missing item: We will send the missing item or refund its value.
  • Damaged or spilled order: Contact us immediately with a photo, and we will arrange a replacement or refund.
  • Quality issue: If there is a genuine quality issue, please contact us as soon as possible after receiving the order so we can resolve it.
  • Change of mind: Refunds or replacements are not available for change-of-mind requests after the order has been received.
• All issues must be reported within 30 minutes of receiving the order. Photos may be required to process a refund or replacement. Learn more at /policies/refund-policy.